Do I need to have any prior knowledge to adopt and manage a Hotelwize solution?
With Hotelwize, no technical experience regarding coding, software and digital marketing is required. All actions will be undertaken by Hotelwize team. You only need to send the required material to Hotelwize team in time.
Will you build a website for me?
Yes, this is what Hotelwize is all about. Be guaranteed that we will take all the hassle from you and provide you with a user friendly hotel website, easy to use by both administrators and guests.
Hotelwize solution is a theme that I need to parametrize on my own?
Thanks to our solid knowledge in the hospitality industry, we have developed an innovative platform of canvases that could be adjusted to your hotel’s specific needs and come up with an exceptional tailored web presence for you.
Can you help me with the content of my website?
We deliver turn-key solutions. After you provide us with all the relevant content (texts, pictures, videos...), we will take care of all the adjustments needed in order to upload everything for you. Not satisfied with the content you already have? We could take care of this at an extra cost.
Can I use my own booking engine?
Hotelwize can connect with all booking engines. However, it is already powered by Bookwize Booking Engine that is perfectly integrated into the hotel’s website, offering a smooth and quick booking experience. Be ready to start accepting reservations and payments directly from your website!
Can I have my booking engine integrated in my website?
Hotelwize offers you the chance to have your website’s booking engine integrated with the look and feel of your website at no extra cost from our side. The specific option is available in case that you use Bookwize Booking System, while you will also have to subscribe for an SSL certificate to verify the security of the transactions provided in your website.
What is the cost of the Booking Engine after the 1st year?
Bookwize, the Hotel Booking System
offered by Hotelwize, features a flexible payment policy to make sure that it will cover your property’s needs. Hotelwize “Online Business” Package offers you one-year free subscription to Bookwize Value Package
. Upon the end of your first free year, you will be able to decide whether you prefer to terminate the service, stay on Bookwize Value or choose a more economic or more advanced Bookwize package. You may find more information about Bookwize’s Pricing Packages on https://www.bookwize.com/pricing/
How long will it take for my new website to go live?
In just 7 days and with no effort, your elegant and efficient website will be ready to operate and accept bookings. In case you already have a website, we will ensure smooth transition to your new one with just a few clicks.
Where will my website be hosted?
Hotelwize is working with Microsoft offering our clients high-quality services through Microsoft’s Azure Cloud services.
Will I have e-mail accounts for me and for the hotel personnel?
Hotelwize is offering high-quality e-mail service to the clients that select Optional Technical Services.
Can I use my own domain?
You can use your existing website address if you have one or we can register a new domain for you at an extra cost. That cost will vary based on the domain extension that you pick (eg. .com, .net, etc.)
What kind of support do you offer?
Hotelwize team works closely with clients to provide full care, online, over the phone and via email. All necessary support is taken into consideration during and post website launching.
This may include: storing your website's files on a server (hosting), maintenance of your website but also a systematic checkup to ensure the smooth and efficient functioning of your website.
Under Optional Technical Services the following services are included:
Microsoft Azure cloud VM
Unlimited domain alias
Daily & monthly backups
Security audit Intrusion detection
Uptime & error monitoring
Telephone support: 10:00-18:00 EEST time
Regular Security Controls
Hotelwize platform technological updates (not new functions)
Browser compatibility adjustments
Telephone support: 10:00-18:00 EEST time
6 email accounts
1 GB per account
High availability cloud server powered by OVH
Spam & antivirus protection
Cloud, Mail, Calendar & Contacts
Rainloop webmail POP3, IMAP, Full administration SPF & DKIM DNS records
Is it possible to pay per month?
Hotelwize team is responsible for your hotel’s web presence and performance set-up and therefore offers solutions linked with one-off payments. After launch you can take full control of your website without any commitments.
Can I end my Optional Technical Services contract anytime?
We are proud and certain about the quality of our work. Yet, feel free to cancel any time after website launch, at no costs.
Will my all new Hotelwize website rank on the first page of Google?
Google’s algorithm is updated regularly to determine the order that websites are displayed in search results. High rankings on search engine result pages will not happen overnight - it takes time, nor there is any guarantee for this. The search engines, as they index your site and assess your online presence, will increase your ranking gradually based on the actions that you will do after the launch of your website. Our Search Engine Optimization experts will set up your website so that it is crawlable for all search engines and will provide all the SEO infrastructure required for a solid basis for your future SEO actions.
Will I be able to track visitors to my website?
Hotelwize team will implement Google Analytics code which is required for tracking the website’s visitors along with all the necessary information associated with them. We have selected Google Analytics as the tracking platform since it is free and recognized internationally as the most popular traffic tracking platform for websites.